SWEAT REFORMER PILATES

Last updated: 14 October 2026

1. Introduction

Sweat Reformer Pilates (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with Sweat Reformer Pilates, including through our website, Facebook and Instagram pages, Meta advertisements, online enquiry forms, and studio booking systems.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and applicable privacy requirements.

2. Information We Collect

We may collect personal information that you provide to us, including:

Your name.
Email address.
Phone number.
Information you provide through enquiry forms or advertisements.
Booking, membership and class attendance information.
Communications you have with us.
Payment and transaction information necessary to manage your bookings and memberships.

Where relevant, we may also collect information you voluntarily provide about your fitness goals, preferences or requirements to help us deliver an appropriate Pilates experience.

We may also receive limited information through advertising and analytics tools when you interact with our online content.

3. How We Collect Your Information

We may collect personal information when you:

Submit a lead form through Facebook or Instagram.
Click on or respond to one of our advertisements.
Contact us through our website, email, phone or social media.
Sign up for an introductory offer, class, membership or promotion.
Create an account or make a booking through our booking system.
Visit our website or interact with our online content.

We may also receive information from third-party service providers where this is permitted by law.

4. How We Use Your Information

We use your personal information to:

Respond to enquiries and requests for information.
Contact you about introductory offers, classes, memberships and promotions you have expressed interest in.
Manage class bookings, memberships and payments.
Provide customer service and communicate important studio updates.
Improve our services and customer experience.
Measure the effectiveness of our advertising and marketing.
Send marketing communications where permitted by law.
Meet our legal and regulatory obligations.

You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

5. Facebook, Instagram and Meta Advertising

We use Facebook and Instagram advertising services provided by Meta to promote Sweat Reformer Pilates and our services.

If you submit your information through a Meta lead form or interact with one of our advertisements, the information you provide may be shared with us so that we can respond to your enquiry.

We may also use advertising and analytics tools to understand how people interact with our advertisements and services, measure campaign performance and improve our marketing.

Meta may collect and process information in accordance with its own privacy policies and settings. We encourage you to review Meta’s privacy information to understand how it handles your personal information.

We do not sell your personal information to third parties.

6. Sharing Your Information

We may share your personal information with trusted third-party service providers where necessary to operate our business. These may include:

Studio booking and membership management platforms.
Payment processing providers.
Email and communication services.
Advertising, analytics and marketing platforms.
Information technology and website service providers.

These providers may process information on our behalf to provide their services.

We may also disclose personal information where required or authorised by law.

Where personal information is shared with service providers outside New Zealand, we take steps to ensure that applicable New Zealand privacy requirements are met.

7. Storage and Security

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, modification or disclosure.

Personal information may be stored electronically using our business systems and trusted service providers.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.

8. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to request access to personal information we hold about you and to request correction of that information if it is inaccurate.

You can also contact us if you have concerns about how your personal information has been collected or used.

To make a privacy request, please contact us using the details below.

We will respond to requests in accordance with applicable privacy requirements.

9. Cookies and Online Tracking

Our website and third-party services may use cookies or similar technologies to improve website functionality, understand visitor behaviour and measure advertising performance.

You can manage cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

Meta and other third-party providers may also use their own technologies in accordance with their respective privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services or legal obligations.

The latest version will be made available on our website, together with the date it was last updated.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Sweat Reformer Pilates

Email: Rhiana.sweat@gmail.com

Location: Tamahere, Hamilton, New Zealand